Privacy Policy for Casino Fantastico

Effective Date: 1 March 2026

Welcome to Casino Fantastico. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit and use our website and services in the United Kingdom.

1. Information We Collect

We collect the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, telephone numbers.
Account Data: username, password, and other registration details.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data to:

Provide and manage your account and access to our services.
Process deposits, withdrawals, and other financial transactions.
Verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations.
Improve and personalise our services and website experience.
Send you marketing communications, subject to your consent.
Respond to your enquiries and provide customer support.
Detect, prevent, and investigate fraud or other illegal activities.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract: to provide our services and manage your account.
Compliance with legal obligations: to meet regulatory requirements applicable to our business.
Legitimate interests: to improve our services, prevent fraud, and ensure security.
Consent: where you have given us explicit permission, for example, to receive marketing communications.

4. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law.
Payment processors and financial institutions to facilitate transactions.
Third-party service providers who assist us in operating our business, such as IT, customer support, and marketing services.
Affiliated companies within the Casino Fantastico group.

All third parties with whom we share your data are required to keep your information secure and confidential.

5. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. Whenever we transfer your personal data outside the UK, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal data:

Right to access your data.
Right to rectification of inaccurate or incomplete data.
Right to erasure (right to be forgotten) in certain circumstances.
Right to restrict processing.
Right to data portability.
Right to object to processing.
Rights related to automated decision-making and profiling.

To exercise any of these rights, please contact us at the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please see our Cookies Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Casino Fantastico Data Protection Officer
Email: [email protected]
Postal Address: 45 Regent Street, London, SW1Y 4LR, United Kingdom
Phone: +44 20 7946 0123

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit the ICO website at https://ico.org.uk for more information.